Returns & Refunds policy

Sometimes we aren't happy with what we've bought. That's OK! Read below to see what we can do about it!

Conditions for Returns/Exchanges:

In order for an item to be eligible for returns:

  • Please ensure the item is returned in the same condition in which you received it

  • Return with original packaging and any other notable accessories

  • Provide receipts and proof of purchase

  • Return within 30 days* (Please see "Returning Items" section for more details)

The following items cannot be returned:

  • Custom order parts, or personalized parts including CAD orders. Unless a CAD order arrived with serious defects or dimensions not as described.

  • Items broken by the buyer.

  • Any item returned more than 30 days after being received.

Returning Items:

There are two scenarios in which returns may be accepted:

  • "Buyer's Remorse" purchases (including items purchased by mistake, or items purchased that don't suit your current needs)

  • "Sam's Fault" purchases where Sam's Shutterworks sold an item to you not as described in the listing or poorly packaged the item which resulted in it arriving damaged.

Returns, Refunds and Exchanges:

  • A full refund will be given for "Sam's Fault" purchases if the item is returned within 30 days of being marked delivered to you. No refunds are possible after 30 days. A shipping label for your return will be provided to you free of charge. Alternatively, you may exchange for item(s) of equivalent value.

  • "Buyer's Remorse" purchases can be returned for an 85% refund within 30 days. Otherwise, a 100% value exchange may also be made. The buyer is responsible for the shipping label in this situation.

  • It's highly recommended that you take a short video opening the package to prove the condition in which your item arrived. Ideally, your item will arrive as described, safe and sound (You never know with Fed-Ex.) But, just in case, a video helps process any rare potential return case more quickly.

Shipping Returns:

If you are paying to ship a return, please use a service that provides a tracking number. This helps ensure that your package isn't lost in shipping and helps keep things more organized. Sam's Shutterworks will not accept responsibility for unmarked or untracked packages. Only exception to untracked returns may be made if the item is returned in-person.

Contact:

If you have any questions about the Returns and Refunds Policy, please contact: samzarifian06@gmail.com